Frequently Asked Questions

Yes. Our translations are produced and certified by court-sworn translators and are accepted by authorities, courts, universities and other official bodies in Germany. They are also accepted in many other countries, but every institution can have its own rules (for example a paper copy, an apostille or a list of approved translators). Please check with the receiving office beforehand and tell us about any special requirements when ordering.

Yes, all our translators are court-sworn translators authorised to produce certified translations.

No. A scan or a clear photo of the original is enough for the translation. Only in rare cases does an office ask for a translation based on the original itself. If so, please let us know in good time.

You receive the certified translation as a PDF by email as soon as it is finished. On request we also send the signed and stamped paper version by post (option Send by post).

That is decided by the authority in the country where you will use it. Ask them whether an apostille or legalisation is required, for the original and sometimes for the translation too. Within the EU, birth, marriage and death certificates usually need no apostille (EU Regulation 2016/1191). If your document has an apostille, upload it together with the document and it will be translated as well. For documents from the UK, US or other Hague Convention countries, the apostille is issued by the authority in the country that issued the document.

The price depends on the document type, the language combination and the length (pages). After uploading you see the price and delivery date immediately, without obligation. Options such as express, postal delivery or extra copies are shown separately.

The digital version (PDF by email) is always included and accepted by many offices. If your authority requires a paper copy with an original signature and stamp, choose Send by post when ordering. Posting abroad may carry a small surcharge, shown in the order form.

Some offices ask for two copies, or you may want to keep one for your records. With the Additional copy option you receive a further printed, certified copy.

Digital Verification is an extra security layer: a QR code on the translation lets the receiving office view the translation details online and verify its authenticity instantly.

Yes. The 30% Savings Bundle combines Send by post, Additional copy and Digital Verification and is 30% cheaper than booking them separately.

Consulates often require the translation in two copies, and some only accept translators from their own list. Book the additional copy and check briefly with the consulate which requirements apply.

Choose the Express option when ordering. We usually deliver certified rush translations digitally within 24 to 48 hours. Express speeds up only the translation, not postal delivery. If you need the paper version urgently, email us at info@linguation.com.

After you upload your document, our system immediately shows the price and delivery date for your language combination and options. Once you enter your details and pay, the translation begins. You receive it digitally by email on the stated date, and by post as well if you chose that option. More details under How it works.

DOC, DOCX, PDF, XLS, PPT, TXT, images (JPG, PNG) and many more. A photo or scan is enough.

A voucher code is a discount code you can receive through promotions, for example on Facebook or other channels. Simply enter it during the order process.

You can pay by credit card, PayPal or prepayment by bank transfer (before the translation starts). Apple Pay and Google Pay are also available on compatible devices.

Yes. The connection is encrypted and your card details are processed directly by our payment provider. We do not store card data ourselves, and neither our staff nor third parties can see it.

Your files are used only for the translation process and shared only with the translators assigned to your order. They are not passed on to third parties. See our privacy policy for details. Our translator agreement requires everyone involved to keep your documents confidential.

The invoice is issued to the billing address you provide and emailed to you within one week after the translation is completed.

You can send us additional documents at any time. Please note that price and delivery date may change as a result. Feel free to contact us to discuss the details.

Please tell us why you are not satisfied. We will revise your translation free of charge and send you the corrected version as soon as possible.

You can check your order status at any time in your customer account. Before the translation starts, you can cancel and receive a full refund. Once the translation has started you can still cancel, but no refund is possible. Contact us any time if you have questions.